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Pioneer Gift Card Terms

The Pioneer Gift Card ("Gift Card") is issued by Pioneer Energy ("Pioneer"), A Division of Parkland Fuel Corporation. Gift Cards may only be purchased from a participating Pioneer station, and must be activated by the station at the time of purchase. Gift Cards can be will be activated for a value between $10 and $250 CAD.  Gift Cards have no value until activated, and successfully processed (you must save the receipt for the Gift Card's purchase as that receipt will be the only method accepted by Pioneer to substantiate your purchase in the unlikely event that a computer error occurs and your card's activation is not successfully processed). Once activated by a participating Pioneer station and paid for by the customer, the Gift Card may be redeemed for any products and services available at any participating Pioneer station that are offered for sale by Pioneer with the following exceptions: it may not be redeemed for goods or services at a third party business sharing facilities at a Pioneer station, the Gift Card cannot be used to make credit card payments, it cannot be redeemed for cash, it is not refundable or returnable, change will not be given from it and the Gift Card cannot be used to purchase another Gift Card.

To redeem the value of the Gift Card, the activated Gift Card must be presented at the time a purchase is made. The full amount of the Gift Card will be applied to reduce the transaction amount total, and if there is a remaining value at the end of a transaction, that remaining value may be applied towards future purchases. If a purchase exceeds the amount on the Gift Card, the cardholder is responsible for paying the difference at the time of purchase. The amount applied towards a purchase will be stated on the customer receipt as will any remaining value on the Gift Card. Taxes are not charged on the purchase of a Gift Card; however, applicable taxes will be charged on the items purchased when redeeming a Gift Card.

The purchase of a Pioneer Gift Card is not eligible for Bonus Bucks reward. When the Gift Card is used as a payment towards a purchase, you may earn Bonus Bucks on that purchase (see https://www.bonusbucks.ca for complete Bonus Bucks Card program terms and conditions). The purchase of a gift card, pre-paid long distance or pre-paid cellular phone card is not eligible for Bonus Bucks reward.

Safely protect Gift Cards and treat them like cash. Pioneer cannot be held responsible for any Gift Cards that are lost, stolen, destroyed, altered or used without the cardholder's permission. The Gift Card cannot be replaced or refunded if lost, stolen, destroyed, altered and all unauthorized usage of the Gift Card is solely the responsibility of the cardholder.

Pioneer will not honour Gift Cards that are obtained by fraud or theft and reserves the right to cancel any such Gift Cards.

Effective October 1, 2007, new regulations under the Consumer Protection Act prohibit expiry dates on gift cards. The rules apply to pre-paid and re-loadable gift cards and gift certificates sold by retailers. The terms and conditions of gift cards sold prior to October 1, 2007 will not be affected, including any stated expiration date or associated fees. A gift card that is given away for promotional purposes or sold at a discount by retailers is not covered by the new law.

Subject to applicable laws, Pioneer Gift Cards have no predetermined expiry date and are valid until such time as the account balance on a Gift Card is exhausted.

Pioneer reserves the right to change the Gift Card Terms and Conditions at any time, without notice. Use of this card constitutes acceptance of the Terms and Conditions.

For customer assistance, contact Pioneer Customer Care at 1-800-263-3594. Any personal information given to Pioneer Customer Care is subject to the Pioneer Privacy policy. If you are using Pioneer Gift Cards for any marketing, advertising or other promotional activities you must obtain Pioneer's prior written approval. If you are ordering more than 100 Pioneer gift card units or are interested in using the cards for promotional purposes, please contact Pioneer at giftcards@pioneer.ca.

If a customer has an issue with a Pioneer Gift Card, the customer must contact the Pioneer Customer Care at 1-800-263-3594, or email bonusbucks@pioneer.ca and be able to provide proof of purchase (transaction receipt showing activation, purchase and payment of the Pioneer Gift Card).

Pioneer, at its sole discretion, reserves the right to take any action or make any decision which in its sole opinion preserves the Pioneer Gift Card program integrity. Pioneer makes no warranties, express or implied, with respect to Gift Cards, including and without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event that an activated and paid for with proof of purchase Gift Card is non-functional, the sole remedy, and Pioneer's sole liability, shall be the replacement of such Gift Card with the face value of the Gift Card originally purchased.

GOVERNING LAW

The Program shall be governed by the laws of Ontario and the laws of Canada applicable therein. Any disputes regarding the Program or in any way arising out of the Program, shall be submitted to the courts of Ontario whose courts shall have exclusive jurisdiction to hear such disputes.